Return & Refund

Thank you for purchasing our prepUup Mock Test Series  App. We strive to provide high-quality Mock Tests and a seamless user experience. However, if you are not satisfied with your purchase, we offer a refund under the following conditions:

1. No Returns
   As this is a digital product, we do not accept returns or exchanges. Once the product has been accessed or downloaded, it cannot be returned.

2. Refund Eligibility
   We offer a full refund if you are not satisfied with the product, provided that you submit a refund request within five (5) calendar days from the date of purchase.

3. How to Request a Refund
   To request a refund, please contact our support team at support@prepuup.com with the following details:

   • Your name and email address used for the purchase

   • Order ID or transaction details

   • A brief explanation of why you are requesting a refund

4. Processing Refunds

   • Once your request is reviewed and approved, we will process the refund within [5-10 business days].

   • Refunds will be issued to the original payment method used at the time of purchase.

5. Non-Refundable Cases

   • Requests made after the 5-day refund window.

   • If the refund request does not provide sufficient details or is found to be fraudulent.

   • If the product has been used extensively in a way that suggests full completion.

6. Modifications to the Policy
   We reserve the right to modify this refund policy at any time. Any updates will be posted on this page, and it is the user’s responsibility to review this policy periodically.